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Completing the Sale
i. Packing
ii. Shipping
iii. Feedback and Detailed Seller Ratings

i. Packing

Follow these simple steps for successful packaging:

Wrap It: Individually wrap items and provide lots of cushioning (bubble wrap, peanuts, foam, corrugated dividers, or crumpled paper). Foam peanuts may shift in transit, so overfill your box - you don't want to hear any rattle.
Box It: Use a new, corrugated box with rigid sides, intact flaps and plenty of room for cushioning on all sides. Don't exceed the maximum gross weight of the box (usually printed on bottom flap). If you must use an old box, remove labels and shipping markings and keep in mind that the maximum gross weight may have been diminished by wear and tear.
Seal It: Use strong tape designed for shipping rather than masking tape, cellophane tape, string or paper over-wrap. Experts suggest pressure-sensitive plastic, nylon-reinforced, or water-activated paper tape (60-pound grade, at least three inches wide).

Some items require special packaging consideration, including:

  • Antiques & Art: Remove any glass and cover with "glassmask" or "glass-skin" and package separately (note: do not use on non-glare glass as it will damage the surface). Do not let artwork come into contact with paper, hardboard or corrugate. If declaring a value, be sure to have a current bill of sale, invoice, or a statement from a certified appraiser in case you need to file a claim with your carrier.
  • Coins, Stamps, or Jewellery: Be discreet. Use a larger box that will travel easily and insure your shipment appropriately. Special limitations may apply for international shipments containing jewellery and gemstones, so check with your carrier.
  • Collectables/Pottery/Glass: For fragile items, the outer box must be large enough to allow at least 3" cushioning all around the item. Wrap and box items individually to protect them from knocking into each other. Position items in the centre of the box and away from the bottom, sides and top of the box to prevent damage. If the item has a hollow centre (a vase), fill the area with paper to make the item more solid.
  • Photo/Electronics/Computers: Original factory packaging is preferred. If electronic components are exposed, anti-static materials should be used. Do not use Styrofoam peanuts, Kraft paper, foam,, blankets, or newspaper. Make sure to insure items appropriately.
  • Fabric and Wallpaper: Rolled goods travel best when posted in corrugated boxes. If a fabric roll is posted in a bag, make sure the bag is tightly wrapped and taped to reduce the risk of tearing. Place duplicate labels inside core or between top layers of material.

Check with your carrier for specific requirements and special package limitations. Some assess additional handling charges for any article not fully encased in an outside shipping container, encased in a container of metal or wood, or irregularly shaped/oversized items.

Ship Heavy Items
The Freight Resource Center provides tools for US and Canadian eBay buyers and sellers to confirm shipping rates and book shipments online.
ii. Shipping

Shipping Internationally

International shipping costs are based on a combination of the following:

  • Weight and dimensions of package.
  • Method of shipment, such as next day delivery or courier service
  • The location you are shipping from (city, state, country).
  • The location you are shipping to (also called the destination country).

Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. Some carriers will offer customs and brokerage services to assist you with what you should tell your buyers about additional charges, duties, and taxes. An "extended area surcharge" may apply to your buyers depending on their international locations.

Note : This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders.

Please check with your carrier for any special rules that govern your shipment of goods. For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.


You should always insure international shipments if your carrier does not provide automatic coverage. Check with your carrier for insurance regulations for each country, they may vary.


Setting Reasonable Shipping Charges

Sellers may charge reasonable shipping and handling fees to cover the costs for mailing, packaging, and handling the items they are selling.

In addition to the final listing price, sellers are permitted to charge:

  • Actual shipping cost : This is the actual cost for shipping the item.
  • Handling fee : Actual packaging materials costs may be charged. A handling fee in addition to actual shipping cost may be charged if it is not excessive.
  • Insurance : Sellers offering insurance may only charge the actual fee for insurance. No additional amount may be added, such as “self-insurance”. Sellers who do not use a licensed third party insurance company may not require buyers to purchase insurance.
  • Tax : Only actual applicable federal, state, country, city, VAT, and equivalent taxes may be charged.

Read about eBay’s Excessive Shipping Charges Policy.

iii. Feedback and Detailed Seller Ratings

Feedback and detailed seller ratings (DSR), together, represent your reputation as an eBay member. Consistent positive feedback and high DSR scores let buyers know you manage transactions with care. Check your Feedback Profile to view your feedback and DSR scores

How Feedback and DSRs work

For each transaction, buyers can rate sellers by giving an overall positive, neutral or negative Feedback. They can also give sellers detailed ratings of between one to five stars on four aspects of the transaction:

  • Accuracy of item description
  • Communication
  • Shipping time
  • Shipping and handling charges

Build and maintain a high positive feedback rating and DSR scores with these simple tips:

  • Always represent your item accurately and honestly.
  • Make your terms of sale easy to find and easy to understand-especially concerning payment terms, shipping, and returns.
  • Be available to answer questions before and after the listing closes.
  • Be patient and courteous with your buyers. Give them the benefit of the doubt until it is obvious that they are not responding or cooperating.
  • Make every possible effort to bring the transaction to a satisfying close. Negative feedback should only be left as a last resort. It's not unusual for a sale to be cancelled and still be resolved to the satisfaction of both seller and buyer.
  • Communicate your expected shipping time in listings, especially when shipping internationally.

Finally, when it is merited, don't forget to leave positive feedback for others. Doing so helps promote safe trading on eBay and, more often than not, encourages your trading partner to do the same for you!

Find out more about Feedback.